J&C Services was formed in September 2008 as the initiative of two Expats, bringing with them extensive business knowledge and experience as well as a cultural understanding of Laos and its people.
The idea from the beginning was to create a modern, client-focused service agency using the perspective of foreigners as its biggest asset.
J&C Services quickly branched out from its beginnings as primarily a rental based agency. The addition of our expatriate relocation service, or ‘J&C Welcome Service’ enabled us to service the newly arrived expatriates and help them to settle in. Last but not least, J&C established itself as the top insurance agent for Toko in the non-motor section and general as Toko’s Top Gold Agent in Laos.
J&C SERVICES TODAY
J&C Services is the first address in Laos when it comes to “providing services to Expats”. J&C Services, mainly through our website, www.jclao.com and our Facebook page, has become the foremost online resource for expatriates living in Laos.
Our major asset is our staff members who are in the best position possible to understand the needs of the foreign community & business organizations. As a client-focused business, our team delivers service that doesn’t stop when the ink on the contract dries and our after sales service continues for the length of the client’s stay in Laos.
J&C has extensive knowledge of the Lao market and appreciates the unique nature of working in the Lao PDR. We pride ourselves on our integrity and will always do our best to make sure that all parties are satisfied with the terms of an agreement.
J&C Services maintains business relations with several organizations in Laos including World Bank/IFC, Phu Bia Mining, Minerals and Metals Group (MMG), Vientiane International School, Index Laos, RMA Asia, Burapha, ANZ Bank, Bank Franco-Lao (BFL), Save The Children, Swiss Agency for Development and Cooperation (SDC), the Mekong River Commission, Medecins du Monde, among others.
We offer our team members competitive salaries and benefits. In addition J&C Services supports our staff by financing their education.
Stephan R. Aeschbach, Senior Partner – 020 77 100 200
“Nounou” Arinya Phonseya, Office & Finance Manager – 020 77 125 000
“Adam” Phonpasit Sayasing, Client Service Manager – 020 77 125 000
The J&C Team
BELIEFS AND VALUES:
This is one of our most important values. Honesty goes a long way in attaining the respect of our clients. We maintain one hundred percent honest and truthful business activities and answer all client queries truthfully.
Integrity is at the heart of our business relationships. We demonstrate integrity by trusting, respecting and empowering our employees and maintaining openness with our clients. We are each accountable for doing the right thing.
Passionate Customer Care:
Our customers come first. We believe that every interaction – internally and externally – is a customer interaction that demands professionalism and respect.Our actions can make a difference in the lives of our customers.We believe understanding our customers and listening to their unique needs ensures we deliver customer-focused services.
We pay attention to the minor details that can be the difference between a hit and a miss for our customers. By truly listening to customer needs and understanding their requirements we can make sure we hit the target every time and customers are more than satisfied with our results.
Innovation and improvement
J&C strives to innovate and improve not only our own services but the entire business environment. This benefits clients on both sides of the market and helps to modernize the country.
We understand that almost all our activities are interconnected through teamwork, and only through our collaborative efforts can we succeed.We share work practices and ideas whilst all staff are involved in early decision-making processes.